Is it landing?
0 of 0. A case is only closed when someone other than the resolver has checked the evidence.
0 of 0. Completed is a claim; verified is a check.
0 of 0. Against the deadline the playbook sets for that intervention.
1 of 36. A department is not a person. Until a ward has an owner, nobody is answerable.
The 90-day plan
Map ward assets; identify 20–30 hotspots; capture AQI, PM2.5 and site conditions.
Confirm 3–5 wards; appoint ward officers; verify RWAs; approve action plans and work orders.
Execute road/waste drives; inspect construction and industrial sites; address repeat complaints.
Reinspect sites; verify evidence; measure repeat incidents and AQI/PM2.5; publish ward scorecards.
The intervention playbook
The standing set of interventions, with the department answerable for each and the time it is meant to take. A citizen report is routed into one of these, and raising a work order from a case uses the same definition.
Mechanised road sweeping & dust control MCG / GMDA / road-owning agency · target 7 days · high priority
Schedule mechanical sweeping, remove silt and document water/dust suppression on priority roads.
Evidence required before sign-off: geo-tagged before/after photos, route log and silt-lifting record.
Enforce construction dust norms MCG / HSPCB · target 3 days · high priority
Inspect active sites for green screens, covered material, wheel washing and debris handling.
Evidence required before sign-off: inspection checklist, site photos and notice/action reference.
Eliminate garbage burning & improve waste collection MCG / waste contractor · target 2 days · high priority · 1 raised
Identify recurring burn locations, ensure collection coverage and escalate repeat violations.
Evidence required before sign-off: geo-tagged inspection, collection log and repeat-check.
Clean and secure open plots MCG / plot owner · target 10 days · medium priority
Identify open plots, remove legacy waste and prevent fresh dumping/burning.
Evidence required before sign-off: plot inventory, cleanup evidence and responsible-party notice.
Reduce traffic congestion & vehicle idling Traffic Police / GMDA · target 7 days · medium priority
Coordinate traffic management at congestion nodes and monitor idling hotspots.
Evidence required before sign-off: traffic observation, intervention log and repeat count.
Regulate and monitor diesel generators HSPCB / facility operator · target 7 days · high priority
Inventory DG sets and inspect applicable emission/noise controls and operating practices.
Evidence required before sign-off: dg inventory, inspection record and compliance evidence.
Inspect and enforce industrial emission norms HSPCB · target 5 days · critical priority
Prioritise evidence-led inspections of industrial units and track regulatory follow-through.
Evidence required before sign-off: inspection reference, sampling record where applicable and regulatory action.
Ensure covered and clean waste transport MCG / transport contractor · target 5 days · medium priority
Inspect waste vehicles for covered loads, leakage and route/transfer-point practices.
Evidence required before sign-off: vehicle inspection, trip record and corrective action.
Restore and maintain green cover MCG / Horticulture / RWA · target 30 days · low priority
Identify viable sites, plant native species and assign watering/survival maintenance.
Evidence required before sign-off: planting geotag, species/count and 30-day survival check.
Ward-level clean-air teams and regular drives MCG ward team / verified RWA · target 7 days · medium priority
Constitute ward coordination team and run recurring hotspot walks and public reporting drives.
Evidence required before sign-off: team roster, attendance, drive log and issue register.
Did the air change?
What this measures, and what it cannot
Every assessment is run twice: once for the chosen area, and once for the rest of the monitored city over the identical dates. Sweep a road in November and PM2.5 falls — but so does everyone's, because the wind turned or the burning season ended. Only the difference between those two movements is even arguably about the intervention.
It remains descriptive. There is no weather normalisation, no regional transport adjustment and no randomisation, so a net movement here is evidence to investigate, never proof that a measure worked.
Run an assessmentBefore and after, against the rest of the city
A milestone or a work order marked complete is a claim; verified means someone other than the person who did the work checked it against recorded evidence. The percentages above deliberately count the second, not the first.